Providing Great Customer Service . . . In The Trenches

This program will benefit every employee, from the receptionist to your techs and installers.

Your customers are the lifeblood of your company. Without them, there is no reason for you to exist! It is imperative that you make them feel like your most important customer – because to them, they are.

This one day, fun, interactive and role-playing workshop will teach your employees how to communicate effectively with the customers as well as each other. Better communication will empower them to efficiently and effectively resolve issues, problems, and challenges that arise with customers.

Why Attend?

Your Customer Service Could Be Even Better

Your customer service could probably use a tune-up. You owe it to your customers, your staff and yourself to improve this critical component of having a successful business.

You Can’t Control The Problem, But You Can Be The Solution

Customer service calls might make you cringe, but they don’t have to. When you have the tools to defuse the situation, you can turn a bad call into a happy customer.

You Need Tools To Deal With Difficult Customers

Having the knowledge to properly take care of your customers will serve you well in the long run. It will also help your employees  properly deal with difficult customers.

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Your team will learn that your most important customer is the one they're interacting with right now.
Understand the importance of providing great customer service.
Customer service can be as simple as small changes in words and body language. Listening, clarifying and confirming can make someone feel like they're your most important customer. In reality, they really are!

“I REALLY ENJOYED IT, I LEARNED ALOT”

“I really enjoyed it, I learned a lot. I would suggest to any business to take this course.” – Dillon Karlen – B & K Electric, Inc., Warner, SD