One 40 minute lesson. The Five Customer Buying Principles will help anyone in your company understand the buying process from the customers’ perspective.
8 lessons, ranging from 7-47 minutes. Learn and develop 6 habits to become one of the top performing HVAC Contractors!
10 lessons ranging from 2 - 8 minutes. Course includes a step by step process to discover and create simple ways to improve your Search Engine Optimization, so that your business can be found on the internet.
4 lessons, ranging from 45 - 60 min. When talking to someone, have you ever felt like you were not on the same page? We all have a different communication style. Find out what that means and how you can use it to improve your conversations and relationships.
2 lessons, ranging from 40 - 60 min. This course builds upon the Individual version and is meant for owners and managers. You'll learn how to build up your team members morale and communication, as well as learn how to promote and hire the right people for the job.
One 13 minute video. Learn the benefits of conducting an exit interview with a departing employee, as well as, what to ask or not ask.
4 lessons ranging from 5 - 25 minutes. Course includes a step by step process to set up your Google My Business page and build a solid plan to move forward.
One 8 minute video. How much does it actually cost the company when not all parts of a job are billed to the customer? This is a lesson you don't want to miss!
One 45 min video explaining how you can win during the labor shortage!
One 11 minute video explaining the difference between markup vs margin and how they affect your profit.
4 lessons, ranging from 12 - 34 minutes. Learn how to master the follow up process in your sales, and watch your completion percentage go up!
6 lessons, ranging from 15 - 30 min. Learn how to stay on top of your finances each month with a 30 minute financial review.
12 lessons, ranging from 6 - 16 min. Go beyond providing great customer SERVICE and move into providing a great customer EXPERIENCE.
8 lessons, ranging from 30 - 60 min. Having an effective service department is more than dispatching calls, fixing equipment and keeping customers from complaining. It’s also an important profit center for your business!
One 75 minute video. This training program is designed to help employees understand why the company charges what they do.
A 7 week team training, with lessons from 2-23 min. This version of our popular program is designed for owner or department heads to use in a group discussion environment. This course is perfect for company meetings or weekly service tech meetings.
15 tutorials, ranging from 6 - 18 minutes. Grandy and Associates trainer, Bill Rozga, in conjunction with Milwaukee Tools, show you the various tools you will encounter on the job, where you will use them, and how to use them safely.
3 lessons ranging from 6-11 minutes. This course addresses HVAC from a very high level overview, as an intro to our Basic Series.
13 lessons ranging from 5-15 minutes. This course covers the residential furnace and provides a familiarization of all components that make up the unit.
12 lessons ranging from 4-14 minutes. This course will get you started in the basics of air conditioning. This course will define refrigeration, common terms used when discussing air conditioning and common components.
7 lessons ranging from 6-16 minutes. This course builds upon the Basic Residential Air Conditioning but adds to it the components in a heat pump.
7 lessons ranging from 6-14 minutes. This is the 5th course in our Basic Series that covers indoor air quality.
2 lessons ranging from 26 -33 min. We dig into the basics of the various motors used in residential HVAC, and learn how to identify a motor that no longer has a rating plate.
5 lessons, from 10 - 36 minutes each. This course will provide a basic understanding of electricity as it relates to the HVAC industry.
7 lessons, from 20 - 40 minutes each. This is Section 2 that focuses on Common Components. Section 1 is a prerequisite.
4 lessons ranging from 9-26 minutes. Basic HVAC Setup explores four different areas of the starting up of an HVAC system and unpacks how the system works.
3 lessons from 11-22 minutes. This course will give you a basic understanding of refrigeration, terms and principles, and will give you a conversational knowledge about the industry.
12 lessons from 6-28 minutes. This is the second course in the Refrigeration series. Refrigeration 101 is a prerequisite.
2 lessons, 60 minutes each. Learn about the basics of the Carlyle Compressor, as well as how to troubleshoot them when failures occur.
One 8 minute video. How much does it actually cost the company when not all parts of a job are billed to the customer? This is a lesson you don't want to miss!
One 75 minute video. This training program is designed to help employees understand why the company charges what they do.
12 lessons, ranging from 6 - 16 min. Go beyond providing great customer SERVICE and move into providing a great customer EXPERIENCE.
4 lessons, ranging from 45 - 60 min. When talking to someone, have you ever felt like you were not on the same page? We all have a different communication style. Find out what that means and how you can use it to improve your conversations and relationships.
Green Bay, WI Office
2671 Continental Dr. Suite C
Green Bay, WI 54311
Toll Free: 877-202-8891
[email protected]
Owensboro, KY Office
1028 Standish Place South
Owensboro, KY 42301
Toll Free: 800-432-7963
Phone: 270-926-3212
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